Posted on August 1, 2012 10:12 pm

Online Payments

Payments has gotten easier!

We offer many choices in making your payments in a timely manner.  We promise to provide friendly, honest and professional solutions for a wide range of needs.  As a Sole-Proprietorship business receiving payments on time helps us remain focused on our clients needs.  We accept the three C’s, Cash, Check, Credit Cards using Mobile Payments Processing through Google Wallet, PayPal, Square, Stripe and more.

We work our invoices based on time-stamps. So in most cases you can remember exactly when we started work on your computer.  Our invoice #’s are written like this; YYYYMMDDHHMM.  (EX: 201301011330) = 2013 January 1st, 1:30pm.  Which would be the start time of when we began working on your technical problem. Often cases the job could have taken multiple days to complete, in these circumstances we can attach a separate time-sheet to help itemize the the tasks we performed throughout the multi-day solutions.

If you were brought here by Invoice Look up, below should be a (less-detailed) itemized list for you to access, and pay online. If you have any questions regarding your invoice, please contact us immediately at 210-369-8391, Sales@snxconsulting.com

 

F. A. Q.s – About Payments

Frequently Asked Questions:

  • When will my next payment take place?
    Payments are made at the beginning of each billing period for the upcoming month. You will be billed on the same day of every month based on the date of your first purchase.
  • I have a problem with my subscription, what should I do?
    If you require assistance, please contact our Customer Support team at custserv@snxconsulting.com. If you have questions regarding the subscription, features or you would like more support slots, please contact us at sales@snxconsulting.com.
  • I want to cancel my subscription, what should I do?
    Please contact us at custserv@snxconsulting.com and we’ll cancel your subscription.
  • What happens if I uninstall Soluto? Do I get that slot back?
    Yes. If you uninstall Soluto and free up a PC slot you will get that support slot back so we can support another PC.
  • What will I see on my credit card statement?
    Intuit IPN, Google Checkout and PayPal are the authorized e-commerce merchant for SNX Consulting. The transaction will appear as SNXCONSULT or PayPal on your credit card statement.
  • Can I buy with a Bank transfer, can I buy with a Debit card?
    Yes, We use Intuit Quickbooks and Online Payment Services provided by Quickbooks. eCheck, and Debit transactions can only be done over the phone. Your bank statement will show “SNXConsult*GoPayment/Intuit IPN”
  • I keep getting an error, what should I do?
    Please contact us at support@snxconsulting.com and include a screenshot of the error, and we’d be happy to help out.
  • Can I get a hard copy receipt?
    If you need a hard copy receipt, please contact us at sales@snxconsulting.com and we’ll send one your way.