Posted on March 31, 2013 10:19 am

Another Way Carriers Screw Customers: Premium SMS 'Errors'

from the bank-error-in-their-favor dept.

Almost no one likes their carrier. And with the behavior described in this article, it’s not surprising. TechCrunch catches T-Mobile taking money from a new pay-as-you-go customer after signing her up to its own premium horoscope text message service — and taking money before she’s even put the SIM in the phone. Quoting: ‘Perhaps carriers think they can get away with a few “human errors” in the premium SMS department because these services aren’t regulated. Perhaps it’s also symptomatic of the command and control mindset of these oligarchs. What’s certain is that if carriers dedicated a little of the energy they plough into maintaining these anachronistic, valueless (to their customers, that is) premium SMS ‘services’ into creating genuinely useful services that customers want to use then they would have a better shot at competing with the startups leapfrogging their gates. Or they would, if they hadn’t spent years destroying the trust of their users by treating them like numbers on a spreadsheet.’